General Questions

Reporting Issues and Damages

Q: How do I report a snow-clearing or quality issue?
A: Issues must be reported to the office within 24 hours after the final pass. A tractor will be dispatched at the Contractor's discretion.

Q: When the Contractor is NOT responsible for damages to property?
A: The Contractor is not responsible for damages caused to articles left in the snow removal area or property arising from invisibility due to snow coverage.

Q: How do I report damages?
A: Accidents or incidents should be reported through the online customer support center within 24 hours. The Contractor will inform the Customer about the procedure to follow.

Report a Damage Here


*If a customer cannot access the online system, they can call customer service to make a report.
*All incidents or damages must be reported by no later than May 1st.

    • Related Articles

    • Snow Removal Operations

      Q: When will snow removal services be performed? A: Snow removal will be performed after an accumulation of 5 cm or more. For snowfalls between 3.5-5 cm, services will be rendered at the end of the snow event, at the Contractor’s discretion. Q: Does ...

    • Snow Piling and Damage Prevention

      Q: Where should snow be piled? A: Snow will be blown from the driveway to any area close by within the same property. The Customer must provide an adequate space for piling snow. *Any damage caused to fences unprotected shrubs/ grass/ borders, ...

    • Système d'alerte Snow Comm

      Q : Comment fonctionne le système d'alerte Snow Comm ? R : Le système d'alerte est utilisé pour le dernier passage du tracteur ou à la discrétion de l'entrepreneur (uniquement entre 8h00 et 20h00). Il n'est pas utilisé pendant les opérations actives ...

    • Snow Comm Alert System

      Q: How does the snow comm alert system work? A: The alert system is used for the final pass of the tractor or at the Contractor's discretion (only between 8:00 AM to 8:00 PM). It is not used during active city operations. Q: How can I participate in ...

    • General

      Q: What areas do you service for snow removal? A: We provide snow removal services to the West Island area of Montreal, including Montreal, Baie-D'Urfe, Beaconsfield, Dorval, Kirkland, Pointe-Claire, Senneville, St. Anne de Bellevue, ...