General Questions

Payment and Cancellation

Q: What is the refund policy for the contract?

A: The first payment is non-refundable if the contract is canceled before December 1st at anytime for any reason. 


Q: Are there any administrative fees?

A: Yes, a $50.00 fee applies to transfer services to another address once pickets are installed and for cheques returned N.S.F.


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    • Snow Removal Operations

      Q: When will snow removal services be performed? A: Snow removal will be performed after an accumulation of 5 cm or more. For snowfalls between 3.5-5 cm, services will be rendered at the end of the snow event, at the Contractor’s discretion. Q: Does ...
    • Snow Piling and Damage Prevention

      Q: Where should snow be piled? A: Snow will be blown from the driveway to any area close by within the same property. The Customer must provide an adequate space for piling snow. *Any damage caused to fences unprotected shrubs/ grass/ borders, ...
    • Système d'alerte Snow Comm

      Q : Comment fonctionne le système d'alerte Snow Comm ? R : Le système d'alerte est utilisé pour le dernier passage du tracteur ou à la discrétion de l'entrepreneur (uniquement entre 8h00 et 20h00). Il n'est pas utilisé pendant les opérations actives ...
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      Q: How does the snow comm alert system work? A: The alert system is used for the final pass of the tractor or at the Contractor's discretion (only between 8:00 AM to 8:00 PM). It is not used during active city operations. Q: How can I participate in ...
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      Q: What areas do you service for snow removal? A: We provide snow removal services to the West Island area of Montreal, including Montreal, Baie-D'Urfe, Beaconsfield, Dorval, Kirkland, Pointe-Claire, Senneville, St. Anne de Bellevue, ...