General
Payment and Cancellation
Q: What is the refund policy for the contract? A: The first payment is non-refundable if the contract is canceled before December 1st at anytime for any reason. Q: Are there any administrative fees? A: Yes, a $50.00 fee applies to transfer services ...
Walkway Services
Q: Are walkway services included in the contract? A: These are a separate contract, to be requested through customer service. Q: When will the walkway service begin? A: Walkway services, if included, will be dispatched after 5 cm of snow accumulation ...
Special Conditions
Q: Are there special conditions for gravel or downslope driveways? A: The Contractor must be informed of gravel driveways prior to the first snowfall. The Contractor is not responsible for gravel blown onto lawn areas or damages arising from gravel. ...
Reporting Issues and Damages
Q: How do I report a snow-clearing or quality issue? A: Issues must be reported to the office within 24 hours after the final pass. A tractor will be dispatched at the Contractor's discretion. Q: When the Contractor is NOT responsible for damages to ...
Snow Comm Alert System
Q: How does the snow comm alert system work? A: The alert system is used for the final pass of the tractor or at the Contractor's discretion (only between 8:00 AM to 8:00 PM). It is not used during active city operations. Q: How can I participate in ...
Snow Piling and Damage Prevention
Q: Where should snow be piled? A: Snow will be blown from the driveway to any area close by within the same property. The Customer must provide an adequate space for piling snow. *Any damage caused to fences unprotected shrubs/ grass/ borders, ...
Snow Removal Operations
Q: When will snow removal services be performed? A: Snow removal will be performed after an accumulation of 5 cm or more. For snowfalls between 3.5-5 cm, services will be rendered at the end of the snow event, at the Contractor’s discretion. Q: Does ...
Contract Terms
Q: When does the snow removal contract start and end? A: The snow removal contract starts on November 1st and ends on April 1st. Q: What happens after April 1st? A: After April 1st, plowing operations will be carried out at the Contractor's ...
General
Q: What areas do you service for snow removal? A: We provide snow removal services to the West Island area of Montreal, including Montreal, Baie-D'Urfe, Beaconsfield, Dorval, Kirkland, Pointe-Claire, Senneville, St. Anne de Bellevue, ...